ⓘ Changes are on the way!
Braze Bonfire is read-only from April 6–April 13, 2026. 

Braze Bonfire is getting an upgrade. From April 6 through April 13, 2026, Bonfire will be read-only while we tinker behind the scenes to improve your experience in the community. Read more.

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jordan's avatar
jordan
Supporter
3 months ago

Re: Discrepency between bounce count on segment vs SQL

They’re measuring different things: hard_bounced = true is a sticky user flag (users who have ever hard bounced), while USERS_MESSAGE_EMAIL_BOUNCE_SHARED shows recent bounce events. If you're looking for people who specifically bounced after 12/3, Query Builder is the correct path.

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