Forum Discussion

tyler's avatar
tyler
Active Member
2 years ago

Respond to SMS sent from Braze in Front

I've gone down the rabbit hole with Braze support, Twilio and Front. It doesn't seem possible to respond to SMS messages sent from Braze in a different service. Is that right? 

 

SMS and MMS
  • AllanHeo's avatar
    AllanHeo
    Strategist
    2 years ago

    Hi Tyler,

    To clarify, when you send an SMS through Braze, it'll probably end up on your end user's mobile device. Are you hoping to reply to Braze's SMS, or are you hoping to reply to the end user's response to the original Braze SMS? 

    There are Braze triggers for when you receive an inbound SMS from your end users, and you might be able to use that to trigger a webhook to Front to perform some other actions. Sounds like it could be tricky, but not completely impossible...

    Let me know if you have any questions!

    Allan