Forum Discussion

RenzoM's avatar
RenzoM
Practitioner
10 months ago

Custom Attribute with Date not filtering

Hi everyone! We're having issues to use the filters for dates on a Custom Attribute field. We tested this on segments to get the exact calculation, and we get 0 users. We tried with 'more than', 'le...
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  • RenzoM's avatar
    RenzoM
    10 months ago

    Hi DavidO!

    Thanks for your reply! 

    After talking with Braze Technical Support, they found the problem. Looks like the API config wasn't set up correctly. 

    This is the proper code:

    "custom_attribute_with_date": {"$time" : "2024-03-10"}
    After the ' "$time": ' tag, everything goes with the ISO 8601 format, as we said on previous messages.
     
    I hope that this helps anyone else with this issue ðŸ˜Š
LizBordonaro's avatar
LizBordonaro
Active Member II

Hi RenzoM! 

We use several Custom Attribute fields for date/timestamps and populate the full timestamp: 

Ex: Apr 07 2022 10:48 am -04:00

Have you tried testing when using both the date and time in this field? Also noting that our date format is different from yours (but am not sure if this is indeed correct!).

RenzoM's avatar
RenzoM
Practitioner
10 months ago

Hi LizBordonaro!

Thanks for your reply. I tried populating the field with the format you provided and still doesn't work. With date and time too.

By any chance do you info on how your custom attribute field was configured? Do you use ISO 8601 format?
Thanks!

  • LizBordonaro's avatar
    LizBordonaro
    Active Member II
    10 months ago

    You're most welcome!

    I can see we're bringing the attribute in as the data type time,  but the format isn't specified in our internal data model.  It does not appear to be in ISO 8601 format.

    • RenzoM's avatar
      RenzoM
      Practitioner
      10 months ago

      Oh ok, thank you! We'll see if someone else has gone through this kind of problem while we wait for a technical support reply 🙂