Forum Discussion
deblock1376
5 months agoPractitioner II
How to send a welcome canvas with double opt-in
Hi all! We recently implemented double opt-in for email subscribers. How do I account for this in a welcome canvas? I'm using our our custom attributes for email newsletters for users to enter th...
mariaa1244
5 months agoActive Member II
Hi,
To account for double opt-in in your welcome canvas, you can set up a conditional hold that waits for users to verify their email. Use the email verification status as a trigger within the canvas. The canvas can hold users until they verify their email ensuring the welcome message is only sent after confirmation. Typically you can configure the hold period to accommodate verification such as 24-48 hours, but this depends on your specific platform capabilities.
Thanks
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