Customer Relationship Manager at Vet-AI (Remote)

1. To make pet care affordable and accessible for everyone.
2. To improve the lives and wellbeing of everyone working within the veterinary industry.

Responsibilities

• Create and implement a customer communication strategy to deliver personalised and targeted communications across all stages of the Joii customer lifecycle.
• Design and optimise customer onboarding programs to ensure successful adoption and utilisation of our products/services from Day 1.
• Increase average revenue per user through relevant, compelling comms and campaigns.
• Develop customer engagement campaigns, together with our Product and Clinical teams to foster long-term relationships with our customers.
• Work closely with our Data team to segment and target our base of customers, designing and delivering campaigns to suit each customer cohort.
• Be the Braze expert within the business. You’ll understand its capabilities inside out to ensure we are getting the most out of all it offers.
• Work with our Design Manager to create compelling comms, measuring success and optimising as you learn.
• Report on activity vs KPIs, establishing performance benchmarks and putting metrics beside everything you do.