Sr Product Manager - Digital

Develop and implement strategies that lead to measurable improvement in customer and Broista satisfaction:

• Gain clear understanding of organizational priorities and lead efforts in defining product vision, goals, and strategic roadmaps across your product domain.

• Use data, analytics, competitive research, user testing and market research to create and inform roadmap, feature priority, in order to  make recommendations on which new tech/tools to invest in or leverage

• Influence decisions by providing technical consultation and clear recommendations through rational analysis of related technologies

• Manages, prioritizes and grooms the product backlog; makes future decisions based on the value that will be delivered

• Accountable for documentation of requirements, and acceptance criteria process, communicates direction and product priorities to the development team and third-party partners

• Collaborate with user experience (UX) designers and usability experts to ensure that solutions provide an intuitive and user-friendly experience for our Broistas and digital customers.

• Lead innovation by gathering market research and competitive analysis to identify emerging trends, assess industry competition, and recommend strategies for maintaining a competitive edge in the QSR space.

Lead delivery and execution of the Product roadmap:

• Plan and coordinate all aspects of product releases, including new product and feature rollouts, bug fixes, and system enhancements, ensuring smooth transitions and minimal disruption to end-users.

• Work with cross functional teams to develop release strategy – inclusive of implementation plans, training materials and release notes for new releases, features, and functionality

• Collaborate with stakeholders to define test plans, conduct user acceptance testing, and gather feedback to refine product features and ensure high-quality deliverables.

• Oversee definition of and report on  key performance indicators (KPIs) and metrics to monitor the effectiveness and adoption of technical solutions. Produce and maintain documentation related to managed systems including roadmaps, SLA targets, knowledge base articles, features, releases, data flows, functional specification, troubleshooting, support, training, etc to be consumed by internal teams

• Serve as the primary contact for vendor partners including engagement between partners and stakeholders, escalation of support issues, and collaborating to resolve technical issues

Foster a culture of collaboration and continuous improvement by evangelizing guiding principles, best practices and strategies for a growing Product team:

• Mentor and collaborate with the Product team to develop the competency of technical products.  Guide junior team members in strategy, alignment, analysis, and execution tasks

• Participate in the development of the framework, continuous growth, and operating model of the Product team

• Contribute to learning activities around modern agile design and development core practices 

• Actively participate in talent acquisition, development, and retention activities in support of team

• Work with the cross-functional teams to continuously assess progress, disseminate lessons learned, and understand next steps to foster a fail-safe environment for all

• Other duties as assigned