Audience Path through event properties
Hello community! I need your help to set up a Canvas Flow: Context: In our subscription we are customising the unsubscribe flow based on the reason. We register this reason as an event property of the event that triggers the flow ( subscription cancel complete). Problem: It does not find the way to direct the users in a flow or another depending on the property of the event, since the ''audience path'' tool does not allow to split by event property. How would you do it? I could do it through conditions and liquid, but the flows are not exactly the same for all properties/reason. Thank you very much!
Working with timezones
Hi there, I am looking to set up a campaign that be run manually daily day at around 8am-10am (depending on internal readiness). We want this campaign to be received in users local time zone at the same time. Eg. Campaign run at 8am Melbourne time and received in New York at 8am (14hours later) I have been looking at the recommended set up as per documentation (see below), however not sure if this would work for us. The reason for this is that we then want to a new version of this campaign the day after with updated content. Based on the below this may not work due to the 24hr of eligibility. I also looked at the option of running this as canvas and create separate audience paths and delays. However, can't figure out the best way forward. Can someone please advise on the best way approach?Optimum way to automate sending of Birthday rewards
Hi Bonfire Community, Posting here to get some guidance and understand the best way to execute the dissemination of Coupon Codes for a Birthday Canvas. I want to send users on their birthday a Coupon Code which they can redeem for a free item. What you reckon is the optimum way to implement so the reward is automatically triggered and sent to users.Complex processing in Canvas vs Campaign
Hello! I wanted to see if anyone here may have some insight into a question I have. In researching Campaigns vs Canvas one of the distinction I found was in the optimization/throughput resources when sending large volume messages. Essentially, a Braze Campaign is beefed up for high performance sending. One question I have is if there is any difference between the resources needed for highly complex dynamic content, for example messages that use connected content, catalog item lookups and inserts, and product recommendations. Is the Campaign engine better suited to process that level of complexity during the time of send, or is there no distinction between Canvas and Campaign. Thanks! AS
Transactional Push Notification ideas?
Hi - We hope to launch some basic transactional push notifications which we were told were high performers! I was wondering if anyone has done something similar and if they had any ideas of some of the 'lower hanging fruit' of transactional push's that were high performing... Some examples that we are starting with are: 1. Order Confirmed 2. Order Shipped 3. Order Delivered Are there any other 'transactional' messages such as the above that you have seen success with?
Forge Canvas Template: Product repurchase reminder (with timing and channel testing)
Hello fellow Braze orchestrators, I didn't make it to Forge in person this year, but it was great tuning in to the keynotes and catching up on all the latest Braze innovations. 🔥 Here is a quick Canvas that we are about to launch to drive repurchase of two of our products that customers need to by on a regular basis. Entry criteria: purchase of a certain SKU Experimentation (both set up as Personalized Path): Message timing (30 days vs 45 days after the purchase) Message channel (email vs SMS, in this case) Message sequence: A user gets a reminder to repurchase the product she might be running low on; If a user engages with the message from step 1, but does not purchase, he receives a reminder 3 days later with a special offer, to incentivize the purchase. Let me know if you see any opportunities for improvement. I imagine, soon we will be able to simplify this flow by leveraging all the upcoming Braze AI tools. Cheers, Olga Baker Charlie Banana / P&GForge Canvas Template: Frequency/Channel mix Experiment Setup”
This Canvas serves as a starting point for setting up an experiment aimed at sending specific sub-groups of a user population down the engagement journey that has the highest likelihood of converting them. The criteria that differentiate the journey in this Canvas are tied to two variables: 1. Frequency: n times over n periods depending on the use case, industry, and type of product. For example, n times per week for n weeks. Both the 'times' and 'periods' should be customized according to the use case. 2. Channel mix: combinations of at least 2 channels based on the use case, industry, and type of product. For example, a push notification followed by an email or an IAM followed by an email. The channels to test should be customized based on the use case. The goal here is to leverage Braze's personalization systems to take experiments to the next level: no more simple A/B tests where all users are sent down the engagement journey that converts the most overall. Instead, specific sub-groups of the population will be sent down different, specific paths based on their unique characteristics/preferences. This allows us to avoid a 'one size fits all' approach and instead create multiple journeys that users can experience based on what they prefer (and what tends to convert users like them better 😉 )." I’ve been using this setup for a while, and the uplift compared to a single experience for the entire population (chosen after multiple iterations of a classic A/B test) is significant. Let me know what you think and if you have any ideas for improving this setup!Daily Canvas Monitoring Alerts
Hello group! I'd love to be able to get a daily report that shows yesterday's volume of communications (or users) for a given canvas. Ideally over time. The clear use case is when something breaks and canvas volume goes through the roof or just stops altogether. As of two years ago, this wasn't possible, but not sure if that has changed. And if it hasn't changed, has anyone found an elegant solution here? Thanks!Updating Default Attributes through Canvas User Update
Hi, I'm trying to make use of an Custom Event Properties to update User profiles through a Canvas.In this Canvas, i've set users to enter when they perform a custom event, with the following canvas entry properties: Name Email Phone number I was able to successfully update the Custom Attributes using this method. However, my goal is to be able to update the default user profile attributes instead. Anyone have any idea how i can do this? Below is a screenshot of the User Update step in my canvas, for reference:Ignore hour of timestamp custom attribute in segment filters
Hello, I'm using a "time" formatted custom attribute which has as value for each user a timestamp (precise date AND hour). I'm using this custom attribute in segments, using the filter "more than" or "less than" X days ago. I know the "day" in this filter means +24 hours (and not calendar days), so the hour in the custom attribute impacts actually a lot the eligibility. For example, my canvas using the segment starts at 11:30am every day and takes users with the custom attribute more than 1 day ago (because I want to make users entered if they had the custom attribute performed at least yesterday or before). However, if the the value of this custom attribute was indeed the previous day but at 12:30pm, then it means the user is not eligible to enter the canvas. So it's not answering my need. Apart from changing the starting hour of my canvas, or the "X" days in my filter (to 0 instead of 1), I was wondering is there a way to "ignore" the hour in a timestamp in a segment filter to just take into account the date, when my custom attribute is build with both? Thank you!
