Forum Discussion
Updating Default Attributes through Canvas User Update
Hi, I'm trying to make use of an Custom Event Properties to update User profiles through a Canvas. In this Canvas, i've set users to enter when they perform a custom event, with the following canvas...
For starters, the default (predefined) fields are listed on this page under the heading "Default user data column headers"
https://www.braze.com/docs/user_guide/data_and_analytics/user_data_collection/user_import/
Are you not seeing the default/predefined fields in the UI dropdown when you ad an update user step?
https://www.braze.com/docs/user_guide/engagement_tools/canvas/canvas_components/user_update#user-update
Thanks Ted!
Yep that's right, I was unable to find the default/predefined fields in the UI dropdown.
I saw Email and Phone Number in the UI dropdown initially - But when i did a test, the update went into the Custom Attributes instead. Any idea how i can work around this?
Here's my setup below:
Have you tried sending the event to users/track endpoint?
https://www.braze.com/docs/api/endpoints/user_data/post_user_track/#update-a-user-profile-by-email-address
If you cannot for some reason, then that case, do a webhook in the canvas to the endpoint crafting a new event with the properties from the original event.
If this does not get you anywhere reach out to Braze tech support (unfortunately I don't have access to Braze at this time so cannot play with it).
