Senior CRM Manager - APAC (in Singapore)
The CRM team at Wise is growing and we're looking for a Sr. CRM Manager to lead and mentor a growing team of CRM professionals in Singapore. They'll work closely with technical and non-technical stakeholders (Marketers, Growth Managers, Product Managers, UX Researchers, Engineers, Designers, Analysts etc.) to develop and manage our CRM strategy for our APAC customers. The ideal candidate is a mid-senior CRM professional with strong knowledge on segmentation, lifecycle management and stakeholder management. A strong track record of successful cross-channel initiatives where you were in charge of the end-to-end process of planning, developing and implementing customer-centric campaigns is equally a must. Knowing Braze and coming from a product-driven environment won't hurt either :D We know this is not just about what we look for, but also what we offer in return. You'll join a team of 20+ really strong CRM professionals where every single one of us is always keen to share our knowledge and experience. There's of course other perks like flexible working, 90 days each year to work from anywhere in the world, RSUs (actual shares!), private medical insurance, 6 weeks paid sabbatical after 4 years at Wise (on top of your annual leave) and many others. All the info you need is here, but if you have more questions or want to chat, feel free to reply in this thread.
Senior CRM Manager:in - Private User Monetization (m/w/d)
Deine Aufgaben Du bist Teil des CRM-Teams und verantwortlich für die freiwillige monetäre Förderung durch unsere Nutzer:innen. Dein Ziel ist es, den Umsatz durch monatliche und jährliche Abonnements sowie durch Einmalzahlungen zu steigern. Die Kanäle, die du nutzt, sind E-Mails, Push Notifications und In-App Messages. Zusätzlich optimierst du gemeinsam mit dem Product Team wichtige Schnittstellen auf der Plattform wie z.B. den Payment-Checkout oder Landing Pages. Du übernimmst das KPI Management vom Förderer-Umsatz, der Anzahl der Abonnements, des LTV und vom Churn. Deine Kampagnen planst du selbstständig und optimierst sie durch A/B-Testing, dabei suchst du immer neue Wege, deine Ziele zu erreichen und zu übertreffen. Du stimmst dich mit den anderen CRM-Managerinnen ab über Best Practices, Inhalte und Versandzeitpunkte. Dein Profil Du hast mindestens 5 Jahre Erfahrung im CRM oder einem anderen relevanten Bereich. Du bist analytisch und triffst deine Entscheidungen basierend auf Daten. Du weißt, wie du KPIs interpretieren und für dich nutzen kannst. Gleichzeitig fallen dir kreative Wege ein, deinen Umsatz zu erhöhen. Deine Ziele willst du unbedingt erreichen. Deine selbstständige und strukturierte Arbeitsweise hilft dir, Kampagnen und Projekte frühzeitig zu planen und umzusetzen. Du hast bereits Multi-Channel-Journeys und A/B-Tests aufgesetzt und diese in Excel/Google Sheets ausgewertet. Du bist technisch versiert und kennst dich mit CRM Infrastruktur, Link Tracking, Deliverability Themen und Tool Optimierungen aus. Erfahrung mit Braze ist ein großes Plus. Du hast Deutschkenntnisse auf Muttersprachenniveau und sprichst fließend Englisch. Was wir bieten Einen sinnstiftenden Job! Wir schaffen ein tolles Produkt mit echtem Mehrwert für die Gemeinschaft. Mitarbeit in einem engagierten und erfahrenen Team, das sich austauscht und voneinander lernt. Einblick in den gesamten Arbeitsprozess unseres Social Startup, sowie der nebenan.de Stiftung. Verantwortung und große Möglichkeiten, dich aktiv einzubringen. Deine nebenan.de SpenditCard - pro Monat erhältst du ein zusätzliches Einkommen von 35 Euro, das du für Dinge deiner Wahl einsetzen kannst. Eine flexible Urlaubsregelung - Nimm dir so viel Urlaub, wie du brauchst. Außerdem bieten wir auch die Möglichkeit eines Sabbaticals an. Eine Stärke-basierte Entwicklungskultur (wir arbeiten mit dem Gallup StrengthsFinder). Ein Arbeitsplatz in Berlin-Kreuzberg und regelmäßige Events wie lunch & learn / yoga / back courses. Flexible Arbeitszeiten und die Möglichkeit, teilweise remote zu arbeiten. Auf diese Stelle bewerben Über uns nebenan.de ist Deutschlands größte Nachbarschaftsplattform. Das soziale Netzwerk wird von der Good Hood GmbH mit Sitz in Berlin betrieben. Über die kostenlose, lokale Plattform können sich Nachbar:innen unkompliziert helfen, zu Aktivitäten verabreden, Dinge teilen und verschenken. Als Sozialunternehmen ist es unser Ziel, Nachbar:innen wieder miteinander in Austausch zu bringen und so zu einer lebendigen, helfenden und sicheren Nachbarschaft beizutragen. nebenan.de steht nicht nur Privatpersonen offen, sondern auch lokalen Gewerben, gemeinnützigen Organisationen sowie Kommunen. Vom demographischen Wandel über Einsamkeit bis hin zum nachhaltigen Umgang mit Ressourcen - wir wollen im Kleinen Antworten auf die großen gesellschaftlichen Herausforderungen unserer Zeit finden. Hast du Lust, uns dabei zu unterstützen? Dann schau dir jetzt unsere offenen Positionen an oder schick uns einfach eine Mail an jobs@nebenan.de um mehr zu erfahren. Wir freuen uns auf dich! Diversität ist Zusammenarbeit – bei nebenan.de freuen wir uns explizit über jede Diversitäts-Dimension, die unser Team bereichert. Wir leben Chancengleichheit und unterstützen sie.
ExpertVoice - Director of CRM
Job Post link Description ExpertVoice works with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Purina, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and **bleep**’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise. At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, and bold. We believe that our people are the heart and soul of our organization and their commitment to these values that drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact. Job Summary: ExpertVoice is seeking a highly motivated, strategic Director of Customer Relationship Management (CRM) to join our team. Reporting to the VP of Marketing, you will be responsible for driving engagement across the member base throughout their lifecycle and supporting the promotion of key brands in our channels. The ideal candidate will have extensive experience in email, mobile push, and SMS and will leverage data elements to drive automation and scaled personalization. Job Post Link
Senior CRM Manager role at ITV
Location: London, White City Office (hybrid working) Description: Come join the amazing CRM Team at ITV.This role is responsible for operationally leading the planning and delivery of CRM activity with viewers covering all channels from emails, mobile notifications, and targeted VOD ads. Salary Range:ÂŁ50,000 - ÂŁ55,000 Apply here: https://itvjobs.referrals.selectminds.com/jobs/senior-crm-manager-3825?_ga=2.84786651.315695393.1721032357-895871660.1696771393Head of CRM @ Indeed Flex
Location:London, England, United Kingdom We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring! The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry. After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful! Main Purpose Indeed Flex is seeking a highly-organized, data driven, creative and tenacious Head of CRM to lead our centralized CRM Marketing team.With a remit spanning UK and US territories, the Head of CRM will ensure we provide an industry-leading experience for jobseekers by delivering the right message, to the right audience, at the right time. Your efforts will directly drive business impacts through meaningful lifecycle engagement, partnering stakeholder teams to deliver communications that enable seamless jobseeker acquisition, drive longer term retention and build value in our brand and services. Responsibilities & Duties Manage and optimize our CRM technological stack (email, SMS, in-app message, push notification), prioritizing data integrity and compliance. Oversee system integrations for data capture and management (including event/attribute mapping and segmentation) alongside campaign tracking. Partner with Product, Technology and Engineering teams as lead subject matter expert, providing guidance and advice in terms of acquisition funnel and app transactional communications. Devise robust CRM strategies leveraging marketing automation to drive shift frequency and longer term retention. Influence business direction, establishing strong working relationships with peers/colleagues and taking a lead role in driving new ideas/initiatives to execution. Operate a stakeholder model for BAU demand, spanning campaign design, QA, data segmentation, scheduling, execution and reporting. Cultivate a culture of testing, exploring new approaches/technologies and driving continuous improvement in efficiency. Manage vendor relationships. Build and motivate the CRM team, creating opportunities for the team to grow and flourish. Requirements Proven experience in a customer marketing, email marketing, or engagement marketing role, preferably across multiple territories. Resilience and excellent stakeholder management experience in a complex environment. Extensive experience of user journey mapping, A/B testing and post-campaign analysis Experience of managing direct reports A track-record of demonstrable business results through testing and deploying effective marketing and lifecycle campaigns across different channels Expert knowledge of customer data management processes, segmentation and databases. Experience of establishing marketing lifecycle automation Extensive knowledge of Braze, plus an understanding of other CRM platforms Skilled at planning, organising, prioritising, and executing simultaneous projects and activities Ability to thrive in a fast-paced, collaborative team environment A self-starting attitude, high internal drive, requires minimal direction. Benefits Up to £80,000 salary per annum + bonus 25 days holiday Hybrid/Flexible working model (Monday & Friday Office days) Free lunch in office Cycle to work scheme Pension Private Medical Healthcare Dental Plan Discounted gym membership Day off on your birthday Regular team building events Perkbox - discounts and goodies on some of your favourite brands You’ll fit right in at Indeed Flex if: You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul Data is your heart and soul - you know you need it to drive you in the right direction You’re proactive and always willing to learn You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it Click here to apply.Senior CRM Manager, 6 to 12 months Fixed Term Contract
Company Description Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch! We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers. All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with. Job Description Location:London, with travel to new markets Employment Type:Full Time, 6 month - 12 month fixed term contract This is a newly created opportunity within the Customer team looking at how we scale and adapt our Braze platform for new markets alongside developing strategies to drive growth and trading performance. As part of a wider new markets team - whilst also having strong ties to the wider marketing and customer team, this is a unique opportunity to drive meaningful growth within Gousto. CORE RESPONSIBILITIES Develop and deliver end to end strategy for CRM to enable entry into new markets. Collaborating with wider go to market team to ensure we maximise impact at point of launch Project manage and execute changes required across key customer touch points and communications in collaboration with legal and technology. Develop a roadmap of improvements post new market launch to ensure that we drive growth and profitability across customer groups. Set up local teams for success through robust training in CRM capabilities and onboarding to Gousto. Collaborate with creative teams to adapt our communications to ensure they fit with new markets and customer groups. Conduct retrospective post launch and develop future new market playbook so we improve our ability to execute WHO YOU ARE Expert in Braze(our campaign management platform) including experience using HTML with a focus on setup and execution of campaigns and canvases using email, push and in app Experience entering new markets in direct to consumer Ability to interrogate campaign briefs and interpret campaign requirements. Good understanding of customer targeting and segmentation techniques. Great attention to detail and logical thinker with an eye to saving efficiencies. Team Player with excellent communication. Good analytical skills – ability to analyse and interpret results with a view to continuously improving and leveraging for future activity. If interested, please apply here:https://jobs.smartrecruiters.com/ni/Gousto1/a238d725-3baf-4349-adc7-9da04ace3a10-senior-crm-manager-6-to-12-months-fixed-term-contract
Senior Manager, CRM at Equinox
Location: New York, 4 days in the Hudson Yards office. Description Equinox is hiring a Senior Manager, CRM to join our growing CRM Marketing team. You will be the day-to-day executional owner and set up cross-channel campaigns in thoughtful, strategic ways, while also reporting on end business results. You are passionate about and familiar with marketing technology tools, particularly within the CRM space — prior Braze, Simon Data, and Salesforce Marketing Cloud experience a major plus. You are highly analytical and enjoy getting in the weeds on segmentation and customer journey set up, while also thinking more strategically about what will drive business results. Apply here:https://careers.equinox.com/job/new-york/senior-manager-crm/433/63796962784 Salary Range (Optional) $130k-$145KSenior CRM Manager
Location Central London, The Heron Tower Description About Us We’re a mobile-first marketing agency that exists to help our clients’ apps perform at their very best. We combine a unique, data-driven approach with deep expertise to deliver game-changing mobile marketing strategies for globally recognized brands and influential start-ups. Three things you should know about us: Thanks to our proprietary technology and analytical models we can translate data into business value, faster. But we’re not limited by it. We draw our teams from the best mobile talent and from a variety of backgrounds, meaning we see the bigger picture. We’re a consultancy in expertise with an agency focus on delivery. And we work as an extension or an embedded part of our client’s teams. It’s one of the reasons 95% of our clients have stayed with us. Responsibilities: Project manage a portfolio of customers to successful outcomes Build and deploy omnichannel Engagement campaigns Design and implement testing strategies Engage with customer stakeholders to quickly understand their business and technical goals for using new platforms, building credible relationships throughout the customer organization, from senior staff to end-users Audit customer’s engagement tactics and identify areas for improvement Validate product use-cases and assess technical feasibility for a successful product launch Assist new customers in achieving effective and efficient SDK and API integrations Resolve technical issues reported by customers during both the implementation and ongoing campaign deployment phases, providing effective solutions Who you are: You have 1+ years experience with Braze You have 2+ years experience in a client-facing work environment You have excellent analytical, problem-diagnosis and creative problem-solving skills with the desire and ability to identify, and help implement changes You can quickly understand customer needs or issues and deliver clear and concise responses You have domain knowledge on at least one of the following: APIs, SDKs, or Basic Programming (HTML, SQL, etc.) You are a proud holder of at least one Braze certification! Salary Range (Optional) £45,000 - £55,000/annum (depending on experience)
